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Support

Have a question? We're here to help.

Contact Us

Email us at support@belmorecove.com

Frequently Asked Questions: Sellers

How do I create a storefront?
Download the Belmore Cove app, create an account, and follow the guided setup. You'll have a live storefront with a shareable link in minutes.
How do payments work?
We use Stripe for secure payment processing. When a customer places an order, the payment goes directly to your connected Stripe account. You'll need to set up Stripe Connect through the app.
What does the free plan include?
1 storefront, unlimited items, and a 2.1% platform fee on card sales (plus Stripe's processing fee of ~2.9% + $0.30). Off-platform payments like cash have no fees.
What does Pro include?
For $9.99/month: up to 10 storefronts, unlimited items, 0% platform fees, analytics, prep lists, loyalty programs, discount codes, and scheduled drops.
How do I upgrade to Pro?
Open the app, go to your Profile, and tap "Upgrade to Pro." You can also visit belmorecove.com/pro.
Can I cancel Pro anytime?
Yes. Cancel through your Profile in the app or manage your subscription at any time. No cancellation fees.

Frequently Asked Questions: Buyers

How do I place an order?
Visit a seller's storefront link, browse their items, add to cart, and checkout. You can pay with a card or choose pay-at-pickup if the seller offers it.
How do I track my order?
After checkout, you'll receive a confirmation email with your order number. Use the order tracking page to check your order status.
How do I contact a seller?
Each storefront has a "Contact the Seller" option where you can send a message directly.
What's the refund policy?
Refund policies are set by individual sellers. If you need a refund, contact the seller directly through their storefront. For platform issues, email support@belmorecove.com.

Frequently Asked Questions: Account

How do I delete my account?
Open the app, go to Profile > Settings > Delete Account. This permanently removes your account, storefronts, items, and order history. This cannot be undone.
What data do you collect?
See our Privacy Policy for full details.