Privacy Policy

Belmore Cove ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

We collect the following types of information:

Personal Information

• Name and display name
• Email address
• Phone number
• Physical address (for delivery purposes)
• Profile photos
• Order history
• Push notification tokens (device identifiers for Expo push notifications)
• Notification preferences

Payment Information

• Credit/debit card information (processed and stored by Stripe, not by Belmore Cove)
• Billing address
• Transaction history

Location Data

• General location for finding nearby storefronts
• Delivery and pickup addresses

Usage Data

• Device information and browser type
• IP address
• Pages visited and features used
• Time and date of visits

We use collected information to:

• Provide and maintain the Belmore Cove platform
• Process transactions between Buyers and Sellers
• Send transactional communications (order confirmations, delivery updates)
• Provide customer support
• Improve and personalize your experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

Your data is stored securely using Supabase, our database provider, with servers located in the United States. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits.

We retain your personal data only for as long as necessary to provide our services, fulfill the purposes described in this policy, or comply with legal obligations. Specifically:

• Account data is retained for the lifetime of your account and deleted within 30 days of account deletion.
• Transaction records are retained for a minimum of 7 years to comply with tax and financial reporting requirements.
• Analytics data is aggregated and anonymized, and individual session data is retained for no more than 12 months.
• Error and diagnostic logs are retained for up to 90 days.

All payment processing is handled by Stripe. When you provide payment information, it is transmitted directly to Stripe using their secure infrastructure. Belmore Cove does not store full credit card numbers on our servers. Stripe's handling of your data is governed by their Privacy Policy.

We do not sell your personal data. We may share your information with:

• Sellers/Buyers: To facilitate transactions (e.g., sharing delivery address with Sellers)
• Service Providers: Third-party companies that help us operate the platform, including Stripe (payment processing), Supabase (database and authentication), PostHog (product analytics), Sentry (error monitoring), Resend (transactional email), Expo (push notifications), Twilio (SMS notifications for order updates), and Google Places API (address autocomplete)
• Authentication Providers: If you sign in with Apple or Google, we receive your name, email address, and account identifier from those services solely to create and manage your account
• Apple (StoreKit): If you subscribe through the iOS app, Apple processes your subscription payment and shares transaction details with us to manage your plan
• Legal Requirements: When required by law, court order, or governmental authority

By providing your phone number and opting in, you consent to receive SMS/text messages from Belmore Cove for:

• Order confirmations and updates
• Delivery notifications
• Account verification
• Important platform announcements

Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message or by updating your notification preferences in your account settings. Message and data rates may apply.

We use cookies and similar tracking technologies to enhance your experience. See our Cookie Policy for detailed information about the types of cookies we use and how to manage them.

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR).

Data Controller

Belmore Cove, LLC, registered in Delaware, USA, is the data controller responsible for your personal data. You can reach us at support@belmorecove.com.

Legal Basis for Processing

We process your personal data based on:

• Your consent when you create an account and agree to our terms
• Performance of our contract with you (providing the marketplace service, processing orders, facilitating transactions)
• Our legitimate business interests, such as fraud prevention, platform security, and service improvement

Your Rights

Under the GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data (which you can also do directly in the app)
• Restrict how we process your data
• Request a portable copy of your data
• Object to processing of your data
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at support@belmorecove.com.

International Data Transfers

Your data may be transferred to and processed in the United States, where our servers and service providers are located. We rely on Standard Contractual Clauses and our service providers' data protection measures to safeguard these transfers.

Data Retention

We retain your data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes (such as tax records). See Section 5 for detailed retention periods.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You can request information about what personal data we collect, use, and disclose.
• Right to Delete: You can request deletion of your personal data, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal data, but you have the right to opt out of any future sales.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at support@belmorecove.com.

You can delete your account directly from the app by navigating to your account settings and selecting "Delete Account." You may also request deletion by emailing support@belmorecove.com with the subject line "Data Deletion Request."

When you delete your account, we will remove your personal data within 30 days. Some data may be retained as required by law or for legitimate business purposes (for example, transaction records for tax compliance). Retained data will be deleted when no longer legally required.

Belmore Cove is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at support@belmorecove.com and we will promptly delete it.

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for data in transit
• Encryption at rest for stored data
• Regular security assessments
• Access controls and authentication

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@belmorecove.com

Mailing Address: Belmore Cove LLC, 131 Continental Dr, Suite 305, Newark, DE 19713